Privacy policy.

This policy explains how we collect, use, and protect your personal data on Defuze.io and related products or apps, as well as the choices you have regarding your data.

Data Controller
The data controller for www.defuze.io is Vanhomrigh Ltd, London, UK.

Our Commitment to Data Privacy

We understand our duty to protect your privacy and data security. At Defuze, we commit to safeguarding your personal information by:

Protecting your privacy and anonymity.Storing your data securely.Giving you control over your personal data.

Our mission is to help make co-parenting easier and more harmonious. Respecting your data privacy is essential to achieving this goal.

What Data We Collect and Why

We may collect and store various types of data to improve your experience with Defuze. This includes:

General Data for All Users

IP address, cookies, and device ID - to recognise your web browser and device.Browsing information - to show you relevant content and help us understand how users interact with Defuze.Viewed and clicked ads, and searches - to personalise content and ads.Enquiries you make - only if you choose to use specific Defuze features (e.g., requesting information on products or services). Permission is always requested before sharing this data with third parties.

Data for Registered Users

Username, password, and email address - to facilitate login and account management.Additional registration data (optional) - such as age of children or content preferences, to personalise your experience.

We use tools like Google Analytics to gain insights into site usage trends. This data is anonymised, and we do not pass personal information to Google.

How We Use Cookies and Similar Tracking Technologies

Cookies help us improve your experience on Defuze by:

Allowing you to log in and access your account smoothly.Showing you relevant content based on your interests.Compiling statistics on site usage to refine and develop our services.

You can manage your cookie preferences through your browser settings or by visiting the “Privacy Settings” link on our site.

How We Use Your Data

We use your data to:

Enhance and personalise your experience.Improve and develop new features based on user trends.Provide relevant content and advertising.

Your Rights Regarding Your Data You have rights under UK data protection law, including:

Access - Request copies of your personal information.Rectification - Correct inaccuracies or complete incomplete data.Erasure - Request deletion of your data in certain cases.Restriction of processing - Limit our use of your data.Object to processing - Opt-out of certain data uses.Data portability - Transfer your data to another organisation in specific circumstances.

You can exercise these rights by contacting us at hello@defuze.io.

Data Retention

We keep personal data only as long as it is necessary for its purpose. For instance:

Registration data is stored until you delete your account.Survey or competition data is retained for a limited period, generally no longer than three months.

Who We Share Your Data With

We may share data with trusted third parties, including:

Service providers (e.g., web hosting, analytics, and payment processors).Public authorities if required for safeguarding purposes or by court order.

We ensure that any third-party providers use your data responsibly and comply with applicable privacy laws.

International Data Transfers

For any data transfers outside the UK/EU, we use approved safeguards to ensure adequate protection, such as contracts approved by regulatory authorities.

Exceptional Circumstances

If required for safeguarding reasons or by law, we may share your data with authorities, such as in cases where there is imminent risk of harm.

Security Measures

We use best practices in web application security, including multi-layered security protocols, 2-step verification, and IP-based access restrictions, to protect your data.

Changes to Our Privacy Policy

We keep this policy under regular review and will post any updates on this page. We encourage you to check back periodically.

How to Contact Us
For questions, data requests, or complaints, please email us at hello@defuze.io.

If you're not satisfied with our response, you may also contact the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
ICO Website

Last Updated: 1 November 2024